WHO WE ARE

At OpenUp, our mission is to make mental well-being accessible to everyone. We support companies, their employees, and their families with proactive and practical mental health services. Through our platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed experts. We believe that mental and physical well-being are deeply connected. With Lifestyle Experts focusing on nutrition, exercise, and sleep, we offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care.
OpenUp is ranked number 3 on LinkedIn’s Top Startups list for 2024 and is rapidly growing. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 1500+ (international) companies and 400K+ employees, e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds.

PRIMARY RESPONSIBILITIES:

• For a lot of people you are the first contact point for OpenUp. Being user friendly and giving them a warm welcome while providing support is the most important responsibility in the role.
• Being available for people contacting us through phone, chat, and email.
• Answer technical support questions and guide new users to the right resources. You are an expert of our product and what we can offer.
• Provide 1:1 support for mental well-being challenges through the app’s chat function and via phone.
• Manage and drive user engagement in chat groups (Rooms) within the app.
• Educate users on mental well-being topics and promote our offerings, including masterclasses, group sessions, self-guided care, and one-on-one sessions.

SECONDARY RESPONSIBILITIES:

• Collaborate with the Product team to enhance user experience and design new features.
• Analyze data to improve support services.
• Update FAQs on the website and collect new FAQs from user interactions.
• Maintain a self-managing team environment, f.e. by coordinating with team members to independently fill the team schedule.