Mercedes-Benz Service Advisor at Fletcher Jones Motorcars

Newport Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

213000.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Greeting, Problem Description Listening, Repair Order Preparation, Communication, Liaison, Technician Understanding, Service Explanation, Sales Promotion, Labor Sales, Parts Sales, Accessories Sales, Estimate Explanation, Approval Obtaining, Continuous Improvement

Industry

Retail Motor Vehicles

Description

At Fletcher Jones Motorcars, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry. The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer. If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits. Benefits Health insurance Dental insurance Vision insurance Paid time off 401(k) 401(k) matching Flexible spending account Professional development assistance Life insurance Employee assistance plan Disability insurance Responsibilities Meet with customers and determine their needs for repair and/or service of their vehicle issues Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients Monitor the progress of each vehicle throughout the day and update customers frequently Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold Qualifications Valid driver’s license and clean driving record Previous experience as a Service Advisor preferred Pay: $90,000 - $213,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions, but they will also be paid minimum wage for non-sales work and for rest periods. Commissions range from $82,000 to $206,500 per year based on performance. At Fletcher Jones Motorcars, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success. We are an Equal Opportunity Employer Privacy Policy

Responsibilities

The Service Advisor is responsible for ensuring an exemplary customer experience by providing friendly greetings, accurately documenting service needs, preparing detailed repair orders with estimates, and serving as the crucial liaison between the customer and the technician. They must proactively and thoroughly communicate updates throughout the service process and maximize profitability by promoting the sale of labor, parts, and accessories.