Mercedes-Benz Service Manager at Mercedes-Benz of Ontario

Ontario, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

216000.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive Service Management, Leadership, Customer Satisfaction, Service Quality, Profitability, Analytical Skills, Problem-Solving, Coaching, Training, Collaboration, Continuous Improvement, Service Operations, Warranty Procedures, Service Pricing, Performance Metrics, Team Management

Industry

Retail Motor Vehicles

Description

At Mercedes-Benz of Ontario our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We ae hiring a Service Manager to join our team as we continue to change the industry. The Service Manager is responsible for overseeing and managing the service department operations to ensure exceptional guest experience and maximum profitability. You will lead a team of service advisors, technicians, and support staff, ensuring that all service operations are executed in accordance with company standards and policies. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering an outstanding customer experience. If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits. Benefits Health insurance Dental insurance Vision insurance Paid time off 401(k) 401(k) matching Flexible spending account Professional development assistance Life insurance Employee assistance plan Disability insurance Responsibilities Lead and manage the service department, including service advisors, technicians, and support staff, to ensure efficient and effective service operations. Develop and implement strategies to optimize service department performance, including customer satisfaction, service quality, and profitability. Monitor and analyze service department metrics, such as customer satisfaction scores, service revenue, and technician productivity, to identify areas for improvement and implement corrective actions. Ensure compliance with company policies, procedures, and safety standards, promoting a culture of continuous improvement and adherence to best practices. Foster a positive and collaborative work environment, providing coaching, training, and development opportunities to enhance team performance and individual growth. Collaborate with other departments, such as sales and parts, to ensure seamless coordination and communication for exceptional customer service. Stay updated with industry trends, new technologies, and best practices in automotive service management, and implement relevant changes to enhance service department operations. Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately. Qualifications Previous experience in automotive service management with a proven track record of success Excellent leadership and people management skills with the ability to motivate and inspire a diverse team to achieve common goals. Strong knowledge of automotive service operations, including repair and maintenance processes, warranty procedures, and service pricing strategies. Strong analytical and problem-solving abilities, with the capacity to identify issues, develop effective solutions, and implement process improvements. Proficiency in using automotive service management software and tools to track and analyze service department performance. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines without compromising service quality. High school diploma or equivalent Valid driver’s license and clean driving record Pay: $180,000 to $216,000 per year is the expected total annual earnings after factoring in all forms of compensation including salary, commissions, bonuses, benefits (vacation and sick), etc. Employees in this position will be paid a salary of $72,000 per year. Commissions and bonuses are expected to range from $108,000 to $144,000 per year based on performance. At Mercedes-Benz of Ontario, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success. We are an Equal Opportunity Employer Privacy Policy

Responsibilities

The Service Manager oversees and manages the service department operations to ensure exceptional guest experience and maximum profitability. This includes leading a team of service advisors, technicians, and support staff while ensuring compliance with company standards and policies.