Merchandise Clerk at Tourism Holdings Ltd

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

29.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stock Control, Inventory Management, Data Analysis, Microsoft Excel, Shopify, Unleashed Inventory, Purchase Order Processing, Replenishment Coordination, Price Monitoring, Numerical Aptitude, Communication, Problem Solving, Attention to Detail, Retail Operations, Reporting, Online Order Support

Industry

Travel Arrangements

Description

About Us: At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. Plus, we're the world's largest campervan operator, with operations in NZ, AUS, and US. Our diverse fleet includes maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV and Roadbear. At RV Super Centre, we provide exceptional accessories for RV, camping, marine and outdoor enthusiasts. We're a part of Tourism Holdings Limited (thl) and we're looking for a dynamic, Merchandise Clerk to join our Retail team! The Role: As our permanent full time Merchandise Clerk, based in Auckland you will provide essential operational support to the Merchandise Manager RVSC – Retail, coordinating stock movements, replenishment, and inventory accuracy across multiple retail locations in New Zealand. This role plays a key part in ensuring the right stock is in the right place at the right time to support strong sales performance across both stores and online. Working closely with retail teams, the warehouse, suppliers, and couriers, you will support day‑to‑day stock control activities, including receipting, replenishment coordination, purchase order processing (once approved), and inventory record maintenance. Using stock and sales data, you will assist with identifying low‑stock risks, monitoring backorders and delivery delays, and producing accurate reporting to support the Merchandise Manager’s buying and replenishment decisions. This is a detail‑focused role ideal for someone who enjoys working with data, systems, and cross‑functional teams while building experience in retail merchandise operations. Key Responsibilities: Under the direction of the Merchandise Manager RVSC, coordinate with suppliers and retail teams, to maintain stock levels in stores, ensuring the right stock is in the right place, at the right time to optimise sales opportunities for our Retail Sales Team. Provide operational buying support for multiple retail locations across New Zealand. Reconcile delivery receipts against invoices, investigate and resolve discrepancies, and update inventory records with a high level of accuracy. Compile replenishment proposals based on stock min/max levels and availability for review/approval and raise purchase orders in line with approved buying decisions. Analyse stock data to identify low‑stock risks, monitor backorders, track delivery delays, and communicate availability updates to the retail team. Learn and coordinate the end‑to‑end stocktake process under the direction of the Merchandise Manager, including store liaison, variance investigation, and reconciling physical stock to inventory records. Maintain high data integrity across POS and inventory systems. Execute approved pricing and promotional changes with end-to-end accuracy and controls as part of the Merchandise Manager RVSC’s strategy. Provide the Merchandise Manager RVSC with operational insights and analysis to assist continuous improvement initiatives across stock optimisation and replenishment processes. Produce sales performance reporting to inform and support the Merchandise Manager RVSC’s buying decisions. Monitor competitor activity, conduct competitor price checks, compile insights and summary observations, and present findings to the Merchandise Manager RVSC to identify opportunities, price integrity and risk mitigation. Contribute to the maintenance of data integrity for the online retail store, including adding new products descriptions/specifications and imagery. Provide Online order support, including processing dropship orders, coordinate with suppliers/couriers, including dispatch coordination and consignment tracking. Actively grow your knowledge of current and new products instore and within the industry, Other duties as required. Actively participate in the THL Health and Safety system and Sustainability Models Display energy and drive towards thl’s company goals. What We Are Looking For: Minimum 2+ years proven experience in Merchandise/Stock control in a retail environment (and/or an equivalent NZQF Level 2 or 3 qualification or AQF Certificate II/III). Strong problem-solving skills with a can-do attitude. Attention to detail and high level of accuracy are important to you. Advanced level Excel skills and proficient in Word / Outlook / Teams. Experience with POS (Shopify) / Inventory (Unleashed Inventory) systems. Strong numerical and data aptitude. A customer driven focus. Collaborative working style and excellent communicator. Ability to help across the business as and when required. A hands-on approach to stock management when required. Ability to meet deadlines in a timely manner. Hours And Days Of Work: Minimum of 40 hours per week, working between 8:30-5pm from Monday to Friday. What We Offer: A position in our brand-new head office at our industry leading flagship location. A fun, supportive, vibrant place to work where you are valued. Social and supportive working environment, equipped with BBQ’s & an indoor basketball court. Opportunity for growth and development within the team, across NZ and the Globe. Competitive payrate of $26.00-$29.00 per hour depending on experience and benefits. If you're passionate about data, improving processes and being part of an iconic New Zealand brand, we'd love to hear from you! Apply now and be part of our dynamic team! Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted. Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data. This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used. https://www.thlonline.com/privacy

Responsibilities

Coordinate stock movements, replenishment, and inventory accuracy across multiple retail locations to optimize sales. Provide operational support including purchase order processing, stocktake coordination, and sales performance reporting.