Merchandiser and HSA - Program Manager at Galderma

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

FMCG Knowledge, Pharma Retail Operations, Excel Proficiency, PowerPoint Proficiency, BI Dashboards, App-Based Reporting Tools, Analytical Mindset, Sales Data Interpretation, Communication Skills, People Management Skills, Vendor Management, Budget Management

Industry

Pharmaceutical Manufacturing

Description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. 1. Program Planning & Deployment - Define and implement standard operating processes (SOPs) for the merchandiser and promoter network. - Prepare monthly deployment plans in coordination with sales, trade marketing, and vendor partners. - Ensure optimal coverage, beat planning, and productivity mapping across pharmacy channels - IP , CP & Hospitals . - Align manpower budgets and utilization with Trade Marketing AOPs and channel priorities. 2. Performance Tracking & Analytics - Develop and maintain performance dashboards for merchandisers and promoters (attendance, productivity, sales uplift, visibility compliance, etc.). - Establish KPI scorecards and conduct monthly evaluations. - Analyze regional performance to identify gaps and corrective actions for underperforming clusters. - Collaborate with internal BI/DMS/IT teams for app-based reporting and performance tracking integration. 3. Training & Capability Building - Work with the Training Manager to design structured training modules (product, grooming, sales behavior, merchandising excellence). - Ensure monthly refresher sessions and skill evaluations. - Drive certification programs to recognize top performers and promote consistency in in-store representation. 4. Vendor & Budget Management - Coordinate with manpower agencies and ensure vendor adherence to SLAs (attendance, salary, compliance). - Oversee PO creation, invoice validation, and payment tracking with Finance and Admin teams. - Monitor cost-per-head benchmarks and ensure productivity-linked ROI. 5. Trade Marketing Alignment - Collaborate with the Trade Marketing team for campaign rollouts, visibility programs, and product launches. - Ensure effective deployment of POSM and BTL activities through merchandiser and promoter teams. - Capture feedback and field insights to optimize execution effectiveness. 6. Cross-functional Collaboration - Work closely with Regional Sales Teams, Account managers and BAMs to ensure alignment on program goals. - Participate in monthly performance reviews and share insights on field performance and training needs. - Manage escalations related to manpower performance, deployment gaps, or process deviations. Skills & Competencies - Strong knowledge of FMCG / Pharma Retail operations. - Proficiency in Excel, PowerPoint, BI dashboards, and app-based reporting tools. - Analytical mindset with ability to interpret sales & performance data. - Excellent communication and people management skills. - Strong vendor and budget management capabilities. Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story. For more information go to www.galderma.com/careers

Responsibilities

The Program Manager will define and implement standard operating processes for the merchandiser and promoter network, ensuring optimal coverage and productivity across pharmacy channels. They will also develop performance dashboards and collaborate with various teams to align on program goals and training needs.