ABOUT YOU

• Previous experience in Merchandising or a similar admin role.
• A retail background or relevant work experience.
• Strong communication skills with the ability to work effectively across departments.
• Ability to identify problems and implement appropriate solutions.
• Proficient in Microsoft Excel and confident handling large sets of data.
• A full, clean driving licence as travel to both London Zoo and Whipsnade Zoo is required.
  This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK.
  We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.

ABOUT US

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

PURPOSE OF THE ROLE

We are looking for a detail-focused, highly organised Merchandising Admin Assistant to play a key role in supporting our merchandising team in delivering a successful, commercially driven product range.
In this role, you’ll help maximise ZSL’s retail profitability by ensuring efficient stock management and smooth coordination of product intake. Working closely with Merchandisers, you’ll contribute to forecasting, analysis, and the delivery of a product range that meets both commercial goals and customer expectations.
Your support will help ensure the right products are in the right place at the right time, driving sales and supporting ZSL’s wider mission to restore wildlife and inspire conservation through our retail operations.

KEY RESPONSIBILITIES:

• Stock Intake Coordination: Manage purchase orders and track deliveries to ensure timely and accurate stock intake. Liaise with suppliers and the warehouse to resolve issues, monitor delivery schedules, and ensure system accuracy.
• Delivery Oversight & Issue Resolution: Act as the key contact for delivery queries, proactively communicating updates and resolving delays or discrepancies. Flag risks to the Merchandising team and align deliveries with warehouse capacity and critical timelines.
• Store Stock Management & Collaboration: Support stock optimisation by maintaining strong relationships with store and Operations teams, conducting regular site visits, responding to store needs, and planning stock levels around key events and openings.
• Reporting & Performance Analysis: Create and maintain reports on sales, stock, and intake for trade meetings and daily updates. Analyse key performance metrics, support vending machine reporting, and recommend process improvements through strong system knowledge.
• Team Support & Market Insight: Provide general support across the merchandising team, maintain key systems and product data, assist with store communications, and conduct competitor research and market analysis, including attending trade shows.