Merchandising Operations and Support Analyst at Macys
New York, NY 10001, USA -
Full Time


Start Date

Immediate

Expiry Date

16 Sep, 25

Salary

90960.0

Posted On

17 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training, Sensitive Issues, A3, Order Management, Sharepoint, Plm, Collaboration, Merchandise Planning, Analytics, Reporting, Teams, Jira, Communication Skills

Industry

Other Industry

Description

BE PART OF AN AMAZING STORY.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

SKILLS YOU WILL NEED

Subject Matter Expertise – Deep knowledge of Private Brand systems and end-to-end product development processes, with strong familiarity in merchandise planning, assortment planning and analytics, product attributes, order management, reporting, and vendor chargebacks.
Customer Support & Communication – Excellent written and verbal communication skills with the ability to clearly explain technical information to users of varying levels across multiple locations and business areas.
Analytical & Critical Thinking – Strong problem-solving skills to analyze issues, identify inefficiencies, and recommend effective solutions for process optimization and system enhancements.
Systems Proficiency – Experience with key retail systems such as PLM, OMS, FedBrands, NuORDER, FACET, a3, BUY, ORV, Retail Catalyst, and familiarity with tools like Jira and SharePoint.
Process Documentation & Standardization – Ability to standardize, document, and categorize support requests to distinguish system issues, learning needs, or change management opportunities.
Collaboration & Partnership – Skilled at working cross-functionally with management, MTech, Implementation, and Product teams to address gaps, improve training, and support roadmap execution.
Adaptability & Learning Agility – Quick learner with strong attention to detail, able to flexibly support new systems and processes in a fast-paced, team-oriented environment.
Organizational & Prioritization Skills – Ability to manage workload by prioritizing impactful and time-sensitive issues while escalating appropriately.
Confidence & Executive Interaction – Comfortable engaging with executive stakeholders to communicate issues, solutions, and recommendations effectively.

ABOUT US

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

JOIN US AND HELP WRITE THE NEXT CHAPTER IN OUR STORY - APPLY TODAY!

This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Responsibilities
  • Provide frontline customer systems support to the Private Brand community via ServiceNow by analyzing and evaluating issues and effectively communicating resolutions to users.
  • Demonstrate a basic understanding of current and future-state processes and systems, including but not limited to:
  • Private Brand systems (PLM, OMS, FedBrands, PB Reporting)
  • Assortment Planning tools (NuORDER, Affinity)
  • Product attributes (FACET)
  • Order Management systems (a3, BUY, ORV)
  • Retail Catalyst
  • Support user meetings, function-specific workshops, and system training sessions.
  • Standardize and document support requests and solutions, identifying each request as a system issue, learning opportunity, or change management opportunity.
  • Resolve merchant issues quickly and effectively while maintaining a high standard of quality.
  • Collaborate with MTech and the Implementation team to address learning opportunities and system gaps.
  • Partner with the Product team on system enhancements identified through the support process.
  • Recommend changes to implementation and support approaches to increase adoption, learning, and effective use of tools and processes.
  • Assist in the testing, training, and rollout of new processes and systems.
  • Demonstrate flexibility and a willingness to quickly learn and support additional systems or processes as needed.
  • Deliver world-class customer service with a strong focus on hospitality.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
  • In addition to the essential duties mentioned above, other duties may be assigned.
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