Merchant Business - Implementation and Operations Manager at Oversea Chinese Banking Corp

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Stakeholder management, Merchant onboarding, Solution design, Requirements gathering, Technical support, Data analysis, Communication, Problem-solving, Payment systems, UAT, SIT, PAT, Relationship management, Strategic planning

Industry

Banking

Description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Merchant Business - Implementation and Operations Manager Why Join As a key member of our Payments team, you'll play a vital role in driving business growth and strengthening partnerships with our clients. You'll work closely with our sales teams to identify new opportunities, build relationships, and deliver tailored solutions that meet our clients' evolving needs. It's a challenging and rewarding role that requires a unique blend of sales acumen, technical expertise, and collaboration. How you succeed To excel in this role, you'll need to develop a deep understanding of our clients' businesses and identify areas where our payments solutions can add value. You'll work closely with our sales teams to develop and execute sales strategies, build relationships with key decision-makers, and provide technical support to drive sales growth. Your ability to analyze complex data, identify trends, and provide actionable insights will be critical to your success. What you do - Merchant Onboarding & Implementation, including requirements gathering and solution design - Project Management where Implementation timelines and Milestones are formulated, tracked - Serve as the primary liaison between merchants to document business/technical requirements - Stakeholder Coordination between Internal Team and External stakeholders - Support Solution Configuration & Testing, which includes SIT, UAT, PAT - Provide Post-Implementation Support after Merchant GO-LIVE - Drive key merchant relationships in going LIVE, including supporting the ongoing testing, verification of test plans, certification of the terminal and ensuring that all payment parameters are implemented - Project management for key merchant relationships, bringing all relevant stakeholders to deliver payment initiatives including usage and marketing Who you are - Bachelor’s degree in Finance, Business Administration and Management, or any related field - The candidate should possess at least 3-5 years of relevant implementation experience - Excellent Project Management and Organization skills - Strong communication and stakeholder management abilities - Ability to manage and prioritize multiple projects in a fast-paced environment - Customer-focused mindset with a commitment to deliver project on time - Problem-solving mindset with attention to details Who We Are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.

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Responsibilities

The role involves managing merchant onboarding, implementation, and project timelines while serving as the primary liaison for technical and business requirements. You will also coordinate between internal and external stakeholders to support solution configuration, testing, and post-implementation activities.