Merchant Engagement Specialist (Outbound) at American Express Company South Africa

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Relationship Building, Negotiation, Objection Handling, Client Management, Business Development, Sales, Active Listening, Problem Solving, Conflict Resolution, Critical Thinking, Collaboration

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this Role? We are looking for an enthusiastic candidate with strong customer service and communication skills. An exciting and varied opportunity is now available for highly ambitious achievers to engage with American Express merchants based in Australia by building relationships through high value and impactful conversations. More about GMS Global Merchant Services (GMS) has an excellent opportunity available for a Partnership Specialist role under Merchant Experience and Partnership team based in Kuala Lumpur, American Express Global Merchant Services manages all aspects of our vitally important merchant & stake holder relationships. Partnership specialist responsible for delivering a vibrant network by engaging, retaining, protecting and growing card acceptance in digitally managed space and continuing to improve their satisfaction in having Amex as one of their preferred payment partners. Responsible for improving coverage and network health to drive incremental, sustainable, and profitable growth for the enterprise. To make outbound calls in English to an existing base of American Express digitally managed merchants in Australia, drive meaningful acceptance, retain and support ANZ revenue, coverage, protection and control uplift through consistent, high-value phone engagements across the entire digital-managed ecosystem. Be a purposeful outbound engine that influences acceptance, strengthens spending pathways and drives profitable merchant behavior. Showcase excellent negotiation and objection handling skills and proven ability to consistently deliver excellent results in challenging and competitive environments. Work with various stakeholders supporting digitally managed merchants, strengthen control, reduce operational risk, uplift compliance and enhance merchant & partner value. Minimum Qualifications: Candidates with 1 to 5 years of client management, banking experience or business development/sales experience or successful telephone-based planning, execution and business development experience are highly encouraged to apply. Advanced English - both verbal and written, Cantonese and/or Mandarin highly desirable. Prior knowledge or experience in financial services or ANZ market is a plus. Showcase excellent negotiation and objection handling skills and proven ability to consistently deliver excellent results in challenging and competitive environments. An effective communicator who leverages active listening to rapidly assess client needs and deliver clear, concise messaging. Experience working with or collaborating alongside Marketing, Risk, Compliance, Operational Governance, or servicing ecosystems. Exhibits strong critical thinking with proven problem-solving and conflict resolution capabilities. A collaborative team player and self-motivated professional with a strong work ethic and a passion for exceeding personal and team goals. Malaysian Citizen or a Talent Pass - Residence holder. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The specialist will make outbound calls in English to existing digitally managed American Express merchants in Australia to drive acceptance, retain revenue, and improve coverage through high-value phone engagements. This role involves being an outbound engine that influences acceptance, strengthens spending pathways, and drives profitable merchant behavior while working with various stakeholders.