Merchant Operations Executive at EPOS

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Merchant Onboarding, Documentation, Setup, Training, Activation Support, Inquiry Handling, Transaction Monitoring, Settlement Monitoring, System Usage Support, Performance Monitoring, Reactivation, Compliance, Troubleshooting, Stakeholder Management, Problem-Solving, Data Analysis

Industry

Financial Services

Description

About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world. Role Overview We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you. What You’ll Do As the main point of contact for our merchants, you will: Manage end-to-end merchant onboarding, including documentation, setup, and training Ensure smooth activation and support merchants through their initial journey Handle day-to-day merchant inquiries related to transactions, settlements, and system usage Monitor merchant performance and activity, and drive reactivation where needed Ensure compliance with operational and regulatory requirements Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution Continuously identify opportunities to improve processes and merchant experience Strong communication and stakeholder management skills Detail-oriented with a problem-solving mindset Ability to manage multiple tasks in a fast-paced environment Experience in operations, customer support, or payments/POS is a plus Comfortable working with data and tracking performance metrics

Responsibilities

The executive will manage the end-to-end merchant onboarding process, including setup and training, while serving as the main point of contact for merchant inquiries regarding transactions and settlements. They must also monitor merchant performance and drive reactivation efforts as necessary.