Merchant Operations Executive at Qashier

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Technical Support, Customer Service, Training, Troubleshooting, Logistics Coordination, Hardware Deployment, Inventory Management, Communication, Interpersonal Skills, Multitasking, Proactive, Organizational Skills, English Proficiency, Mandarin Proficiency, Transport

Industry

IT Services and IT Consulting

Description

We are looking for a hands-on, service-oriented Merchant Operations Executive to support our growing network of merchant partners. This role involves on-site training, hardware deployment, technical troubleshooting, and logistics coordination. You'll play a critical role in ensuring that merchants are fully set up, trained, and operational, providing a seamless experience from onboarding through ongoing support. What you'll do... On-Site Merchant Support & Training Conduct on-site visits to merchant locations for onboarding, training, and support. Provide in-person training on systems, devices, and tools to ensure merchants are confident using our platform. Troubleshoot technical or operational issues on-site, including device setup, network/configuration problems, or user errors. Hardware Deployment & Setup Deliver and install the necessary hardware (e.g., terminals, tablets, printers) at the merchant's premises. Perform functional testing and ensure systems are working as expected. Maintain device inventory and track deployment status. Office-Based Logistics Coordinate logistics and inventory management for merchant hardware, including shipping, receiving, and asset tracking. Support procurement and restocking of hardware and equipment. Liaise with warehouse, courier services, or third-party vendors when needed. General Operations & Support Act as the first line of support for merchant operational issues. Collaborate with internal teams (sales, tech, support) for smooth merchant operations. Document SOPs and assist in process improvements. What we are looking for... 1–3 years of experience in operations, technical support, or a customer-facing role. Strong interpersonal and communication skills — confident in dealing with merchants face-to-face. Good technical aptitude with experience handling hardware setup and troubleshooting. Highly organized and proactive, with the ability to multitask and prioritize. Comfortable with light physical work (e.g., carrying equipment, installation tasks). Proficient in English; Mandarin-speaking is a strong plus to support Mandarin-speaking merchants. Possession of own transport (e.g., car or motorbike) is preferred for hardware delivery and on-site visits. What we offer Competitive salary and allowances (including transport reimbursement). Hands-on, meaningful work with direct merchant impact. A supportive and energetic team environment. Career progression opportunities in operations and field support. About Qashier Qashier (qashier.com) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently. Ready to Drive Business Growth and Transform POS Solutions? Click Apply or reach out to puiyi.sum@qashier.com to start your journey with Qashier today!

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Responsibilities

The Merchant Operations Executive will conduct on-site visits for onboarding and training of merchants, ensuring they are fully operational. This role also involves troubleshooting technical issues and coordinating logistics for hardware deployment.