ABOUT WINDCAVE:

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single
provider.
Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast-paced environment.

Key Position Objectives include:

• Make sound merchant application decisions based on credit checks and quality analysis
• Responsible for end-to-end customer due diligence (CDD)
• Responsible for provisioning of acquiring services in the system
• Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back.
• Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant Services
• Work efficiently, accurately and consistently to defined processes
• Build strong working relationships with internal and external stakeholders
• Assist Enterprise customers with custom reporting and analysis
• Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application
• To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.