Sales & Merchant Operations
Luxembourg, Luxembourg
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
In Luxembourg, we’re expanding our local operations and strengthening our presence. As part of our team, you’ll play a key role in supporting our growth and onboarding new merchant partners to ensure a seamless experience on the Wolt platform.
Join us today to build Wolt together.

JOB DESCRIPTION:

As Wolt continues to grow rapidly, we’re looking for a Merchant Services Associate to support our merchant partners and help foster strong, successful relationships throughout their journey with Wolt. In this role, you’ll be a vital link between our operations team and our merchant partners, ensuring smooth collaboration and identifying ways to elevate our Merchant support to the next level.
This position is based in Luxembourg.

WHAT YOU’LL BE DOING:

Building relationships with our partners by training them on using our systems and keeping them up to speed on any updates.
Ensuring our portfolio reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks.
Developing our partners and their businesses by using our collected user data.
Being responsible for our menu platform and always being up to date with the text and visuals that reflect the Wolt brand.
Helping our Development team in any other urgent cases.
Sharing best practices amongst the Development team.