Merchant Servicing Representative
Job number: 800325
Primary position location: VIC- Melbourne inner
Category: Call Centre/Contact Centre
Category: Helpdesk & IT Support
Work type: Permanent Full time

Closing at: May 9 2025 - 23:55 AEST

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SUMMARY

In the Merchant Service Representative role, you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to assist a variety of business customers (merchants) to resolve and troubleshoot technical issues with their NAB EFTPOS terminals. This role has a start date of 26th May.

• Identify and resolve any merchant issues with a high level of service and tailored solutions.
• Provide an exceptional customer service experience in a high-volume call environment.
• Collaborate with colleagues and other departments where necessary, to ensure fast and satisfactory results for our valued customers

• Identify and resolve any merchant issues with a high level of service and tailored solutions.
• Provide an exceptional customer service experience in a high-volume call environment.
• Collaborate with colleagues and other departments where necessary, to ensure fast and satisfactory results for our valued customer