CAREER OPPORTUNITY

This career opportunity is available at Santam Merits Department for the Merits Motor Theft Desktop Assessor who will be based in Parktown – Hill on Empire

QUALIFICATIONS AND EXPERIENCE

• Matric/ grade 12.
• Minimum 3 years’ relevant work experience in short-term motor merit claims/ claims investigation.
• Sound understanding of policy wordings and application thereof
• Investigative abilities to identify red flag claims.
• Any previous claims handling, pre-support and or post support experience is advantageous Knowledge of Abuntex and BPM will be an advantage.
  o Attained product training in the following areas: o Motor modules for PL, C/L and Agri
  o Specialized motor product C/L and Agri
  o Principle of insurance
  o Technical skills obtained through training and courses in the following areas:
  o Introduction to motor
  o Claims handling procedure

KNOWLEDGE AND SKILLS

• Ability to verify and interpret policy and appraisal detail
• Be able to think on your feet.
• Basic computer skills (MS office)
• Familiar with Santam systems
• Good communication skills
• Excellent Telephonic skills
• Ability to handle conflict and negotiate
• Basic business ethics

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom

WHAT WILL YOU DO?

The purpose of this position is to determine the merit of segmented motor claims by performing investigations, verifying the description of the event with the loss and making sure that all valid claims are being processed within SLA from the desk. You would also need to identify problematic claims (red flags) and have it sent for further validation by one of the field teams.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Manage workload and complete claims within SLA.
• Validate claims from the desk.
• Listen to relevant recordings, sales/ claims/ SOS
• Complete merit report with all findings.
• Conduct assessment with clients, interview authorities & witnesses.
• Dealing with Underwriters and Claims technical.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers.
• Presentation of claims in claims committee.
• Make notes on systems, process claims and upload documents.
• Compiling of rejection letters and distribution thereof to relevant stakeholders.
• Strategic projects to ensure delivery of the right solutions for Santam