Merkur Slots - Supervisor - Romford at MERKUR Casino UK

Romford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

14.95

Posted On

17 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Communication, People Skills, Customer Service, Attention To Detail, Leadership, Mentoring, Flexibility, Adaptability

Industry

Gambling Facilities and Casinos

Description

It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! Position: Supervisor – Romford Hours Per Week: 40 Pay Rate: £13.45 - £14.95 per hour Night Rate: £14.95 per hour between 23:00 and 06:00 At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team. Who Are Merkur? MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand. Have we got your attention? Want to know what’s in it for you? About you: Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given. Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry Excellent customer service skills Attention to detail Experience with leading and mentoring others Ability to be flexible and adaptable Flexibility to work both day and night shifts (if your venue is a 24-hour operation) A willingness to learn and develop Benefits: 28 days holiday (including Bank Holidays) Monthly Bonus Scheme Excellent Career Progression Opportunities Contributory Pension Scheme Life Assurance Discounts with high street retailers and restaurants through our benefits portal Employee assistance programme Duties include but not limited to: To take full responsibility for the opening, trading and closure of the venue. Assisting the venue manager in the day-to-day activities of the venue Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to. Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible To implement appropriate marketing/promotional activities to maximise revenue opportunities. To assist the senior managers to maximise business opportunities within the venue. To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures. To ensure that all Company security procedures are adhered to by all employees. To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary. To always ensure the safety of all employees together with the members of the public visiting the venue. Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard. To deal with the day-to-day problems arising from employees within the venue. To ensure a good working environment is established To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity. To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service. To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief. Full job description can be supplied Want to know more? Apply today and our recruitment team will be in touch! MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. INDSUPASSM If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/

Responsibilities

As a Supervisor, you will support and mentor team members while ensuring targets are achieved and maintaining morale and productivity. You will also take full responsibility for the opening, trading, and closure of the venue.