Message Center Operator at Trinity Health

Hartford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Operation, Customer Service, Communication Skills, Analytical Ability, Multi-lingual Skills, Typing Skills, Problem Solving, Hospital Policies, Public Address System, Code Situations, Patient Information, Security Coordination, Tact, Courtesy, Data Interpretation

Industry

Hospitals and Health Care

Description

Employment Type: Full time Shift: Evening Shift Description: Positions Purpose Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be Responsible For: Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls. Operates public address system as requested. Identifies and responds to “code” situations. Provides routine approved patient information to callers and refers other inquiries to supervisor. Provides excellent customer service to all callers. Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance. Minimum Requirements: High School Diploma or Equivalent One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus. Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex. Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus. Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees. Highlights Full Time - 40 hours, Evening Shift Become a valued member of an excellent, dedicated health care team Competitive Benefits Package effective on first day Generous shift differentials Facility Information Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Responsibilities

The Message Center Operator operates a multi-line telephone console to manage incoming and outgoing calls, while also providing routine patient information and responding to emergencies. They ensure excellent customer service and coordinate security assistance as needed.