Messaging Services Advisor - Exchange online and MS-Teams at NTT DATA

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Messaging Services, Exchange Online, MS-Teams, SharePoint Online, Microsoft 365, Technical Support, Root Cause Analysis, ITSM Tools, Capacity Management, Security Management, Collaboration Management, Problem Solving, Communication Skills, Analytical Skills, Client Experience, Documentation

Industry

IT Services and IT Consulting

Description

Performs complex issue analysis and may perform SME role on accounts. Provides deep subject matter expertise, advice and program delivery. Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends. Contributes to the development of new techniques and plans within area of expertise. Provide support on day-to-day operations in managing the email and collaboration services Works on abstract and complex problems requiring evaluation of intangible variables. Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent. Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. Performs root cause analysis on failed components and implements corrective measures. Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Health checks, reporting, monitoring, capacity management and proactive configuration management support In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem Security hardening and patch/update management support Collaboration components configuration management Search engine configuration management and Content management configuration support Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies. Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management. A customer-centric approach with a focus on delivering high-quality support. Strong verbal and written communication skills, with the ability to explain technical concepts to end users Understanding their requirements and creating a positive client experience throughout the total client journey. Flexible working in shifts supporting 24X7 steady state operations. Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests. Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Provides deep subject matter expertise, advice, and program delivery Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Regularly exercises discretion and independent judgment on technical matters. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. Performs root cause analysis on failed components and implements corrective measures Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning Provide advanced support for various M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, SFB/Ms-Teams, and other integrated applications. Resolve complex technical issues and ensure minimal disruption to end users. Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations Experience with hybrid M365 environments and integration with on-premises systems. Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services SharePoint Management-Collaboration and document management, Farms administration, Web application, site administration, health and Monitoring. Policy configuration and fully Support instant messaging, presence and chat systems- MS-Teams Email protection and security administration- EOP, Microsoft defender for Office 365. Work closely with other IT teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc. Knowledge of Active Directory and Azure Active Directory. Also, experience with Azure AD Connect and hybrid identity management Stay up to date with the latest M365 features, updates, and best practices. Identify opportunities for improving M365 service delivery and user experience."

Responsibilities

The Messaging Services Advisor provides advanced technical support for Exchange Online and MS-Teams, managing day-to-day operations and resolving complex integration issues. They also perform root cause analysis and implement corrective measures to improve business performance.