Messaging Services Advisor- Proofpoint Email Security at NTT DATA

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Email Security, Proofpoint, Exchange Online Protection, Defender for O365, Cloud Management, On-Premises Management, Technical Support, Problem Solving, Communication Skills, Team Collaboration, Organizational Skills, Documentation Skills, Root Cause Analysis, Customer Service, Mentoring, Steady State Operations

Industry

IT Services and IT Consulting

Description

Req ID: 323386 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Advisor- Proofpoint Email Security to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the email infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day-to-day support operations. Expert on Email security solutions-Proofpoint for email security, Exchange online protection and Defender for O365 Job Description- Managing and administering Proofpoint Protection servers for the customers. Support and manage Cloud and On-premises Proofpoint appliances. Support and manage On-premises and Cloud TRAP appliances. Support and maintain the EFD environment. Support and manage Proofpoint TAP. Support and manage Proofpoint Browser Isolation. Plan and Coordinate with the vendor for regular health checks and implement vendor recommendations Provides deep subject matter expertise, advice and program delivery. Support 24x7 steady state operations-Flexible working in US business hours for all required work done and during weekends. Contributes to the development of new techniques and plans within area of expertise. Thorough understanding and management of customer business needs and expectations. Works on abstract and complex problems requiring evaluation of intangible variables. Integrates trends, data and information into plans, deliverables and recommendations. Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. systems as needed to implement recommended solution within given parameters. Performs root cause analysis on failed components and implements corrective measures. Candidates must have exceptional customer service, problem solving, and communication skills Possess the ability to work independently with minimal management supervision and with a global team of engineers Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills Technical Skillset- Bachelor’s degree in computer science, Information Technology, or related field. 5+ years of experience in Proofpoint Email security Solution. Expertise in Proofpoint email security administration and technical support. Strong understanding of Office 365 security and compliance requirements. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

The Messaging Services Advisor is responsible for managing and administering Proofpoint Protection servers and providing steady state support to the email infrastructure. This includes handling escalations, critical issues, server maintenance activities, and mentoring team members.