TECHNOLOGY DIRECTORATE
The Technology Directorate provides information and system technology services to all business areas in the Bank as part of Central Services. Our key objective is to support the policy and operational divisions to meet the Bank’s stated objectives.
JOB DESCRIPTION
This is a 12-month fixed term contract role for an IT team leader for the Messaging & Telephony platform team. This position sits alongside another team leader who will manage the M365 platform team. Both roles will work with the Platform Lead, who leads the Communication & Collaboration platforms within Digital Workplace.
The Digital Workplace domain is responsible for selecting, delivering and continuously improving a portfolio of digital services that help colleagues across Bank to collaborate, communicate and be productive irrespective of role, device or location!
The core responsibilities of the role are:
- People management - the successful candidate is expected to support and develop individual team members in order to maintain a well-motivated, high-performing team. Responsibilities include handling all staff-related matters that may arise including performance, absence and sickness.
- Delivery management – responsible for running the agile methodology practised by the team, coaching team members to follow the processes, and for ensuring that commitments for operational, small change and project work are met. You’ll be running the day-to-day activities of the team to guarantee an appropriate balance is achieved between maintaining live services through active management of the Incident, Request & Problem processes and other work including project delivery and small change. You will assist the team in overcoming blockers to their work and assist project managers in effective planning and financial management of their projects. You will also ensure that the team understands and follows the Bank’s ITIL processes and delivers a great user experience to our colleagues. You will review resource demands from other projects and ensure contention is articulated and discussed.
- Product ownership and operational oversight – working alongside the Platform Lead, and the Digital Workplace solution designers, you will help to develop and implement a strategy and roadmap. You will lead and prioritise the pipeline of work for the team ensuring that it is clearly understood and resourced, and you’ll influence the future direction of your services to offer the best possible service for the Bank. You will work closely with the Digital Workplace management team, and especially our Operations Lead, to ensure our services are healthy, secure and align with all relevant policies and standards. Occasionally this will also mean coordinating response to any relevant major incidents.
You will probably spend around 40% of your time on people, 40% on delivery, and 20% on product ownership, though this will flex with demand.
This is an ideal opportunity for anyone passionate about people management, and empowering colleagues across the Bank to work efficiently and effectively. It will also give the candidate experience on how to manage agile teams.
Number of direct reports: 4
This role is open to flexible working patterns, which include:
- Job share
- Flexible start and end time to each day
- Part time
- Compressed hours
A 40% in-office attendance minimum requirement (50% preferred) can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks.
ESSENTIAL CRITERIA
We’re looking for someone who:
- Embodies our values and is a role model to others, putting diversity and inclusion first.
- Collaborates well with others, forming effective working relationships with excellent communication skills to engage with senior stakeholders and technical teams.
- Brings a high level of integrity, organisation and self-motivation with a desire for self-improvement to the role.
- Has good interpersonal and communication skills, empowering others by openly sharing their knowledge and expertise, including crafting concise and informative documentation for colleagues and end users.
- Has excellent attention to detail.
- Displays a positive ‘can-do’ demeanour and the ability to thrive in high pressure environments.
- Is willing to embrace our Service First culture.
