Meter Analyst (Statewide) at Southern Company

, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electric Metering, Customer Service Standards, Problem Resolution, Interpersonal Skills, Analytical Skills, Communication Skills, Organizational Skills, Field Services Technology, Service Order Management, Microsoft Office, Leadership Skills, Self-Motivated, Team Development, Conflict Resolution, Customer Focus, Adaptability

Industry

Utilities

Description

Field Support Meter Analyst The Field Support Group Meter Analyst position will report to Field Support Group Supervisor in Customer Operations. This position will be responsible for supporting the Metering Services organization by completing back-office work associated with field employees. The candidate will prioritize and complete meter readings, collections activities and other service order requests, in order to respond to our customers’ needs for electric service. They will need to investigate and resolve field issues referred from the field and add or amend Meter information to informational systems. This position also provides answers to questions from internal and external customers to ensure customers’ needs are met, accurate information is reported, and issues resolved. Statewide, Local Office to be determined by Location of Successful Candidate and availability JOB REQUIREMENTS: Job Experience and Education College Degree Preferred but not required. Advanced Electric Metering Experience a plus Experience in the following areas: strong working knowledge of CSS and GPC Customer Service Standards, Watt-Net Plus, Knowledge of Sensus, IEE, RNI, familiar with Metering field service order work, service order management, OFS, Arms and Arms Reporter. Behavioral Attributes Behaviors consistent with Our Values Demonstrates leadership skills. Candidate must be a self-starter, values differences, builds strong relationships and instills trust at all levels while maintaining a strong customer focus. Ability to work across work groups, organizations, and regions Good interpersonal skills—ability to work with managers, peers, and contractors. Good problem resolution skills: ability to identify problems that hinder efficient order management. Proficient in oral and written communications; Good implementation skills A focus on the customer with the ability to adapt to change. Effective interpersonal and conflict resolution skills to build teamwork and trust. Excellent analytical, problem solving and decision-making skills. Self-motivated Focused on personal and team development. MAJOR JOB RESPONSIBILITIES: Knowledge, Skills & Abilities Possess good organizational skills. Excellent interpersonal skills – individual should be able to interact with employees at all levels of the company. Support all SERP operation (storm emergency restoration preparation) and request. This includes being available 24/7 for emergency response. Ability to learn and understand field services technology, processes, systems and issues i.e. CSS, ARMS, OFS and various Windows and field service software packages and applications. Monitor check-off and refer field orders from the ARMS Check Off List Keep Watt-Net Plus updated with new account information, meter changes, functionality codes etc. Excellent oral and written communications skills in order to articulate direction of the organization and keep employees informed on current developments within the company. Must be able to solve problems proactively. Knowledge of GPC customer service policies and procedures and understand Region operations and linkage to Customer Field Services processes and procedures. Monitor service orders, Field Order WFMs, Delinquent orders, Unable to complete orders and other service orders requests. Coaches and provides developmental feedback on employees to supervisors if problems arise with back-office work. Ability to interface with Region Energy Services, Billing Services, CCC, Safety and Health Advisor, Project Coordinators, System support & training and AMI network operations. Ability to ensure all meter reading, collections and meter service work is completed as requested. Is Knowledgeable and proficient with Microsoft Office. Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power). Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com. Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Georgia Power

Responsibilities

The Meter Analyst will support the Metering Services organization by completing back-office work associated with field employees, prioritizing meter readings and service order requests. They will also investigate and resolve field issues and ensure accurate information is reported to meet customer needs.