YOUR MAIN RESPONSIBILITIES WILL BE:

• Staying alert to danger and ensuring the safety of our customers and colleagues at all times.
• You will be an ambassador for SWR and must strive to exceed our customers’ expectations.
• Managing periods of disruption effectively, whether this is a change to your schedule or changes that will affect our customers journeys.
• Guards must be visible throughout journeys, proactively helping our customers, ensuring that everyone has a great & safe journey.
• Providing regular announcements, keeping everyone onboard the train up to date with any changes.
• You will manage the operational safety of the train, not limited to; customers safely boarding / alighting the train, safely dispatching the train from platforms & maintaining safety for all passengers whilst on-board.
• Commercial Guards are required to check passengers have valid tickets and retail tickets when necessary