Senior Star is Seeking Front Desk Concierges!

ABOUT THE ROLE:

The Front Desk Concierge is dedicated to providing legendary customer service to residents and guests. They take pride in going above and beyond to create moments of joy and deliver service excellence. From answering questions to assisting residents, the concierge plays a critical role in ensuring every interaction is a memorable one.

RESPONSIBILITIES INCLUDE:

• Delivering exceptional customer service to residents, their families, and guests.
• Acting as the primary point of contact at the front desk for inquiries and assistance.
• Maintaining a welcoming and professional atmosphere in the lobby area.
• Managing daily front desk operations, including answering calls, handling requests, and ensuring smooth communication.
• Creating opportunities to WOW residents and guests with thoughtful gestures and extraordinary service.