Mgr Applications Support at UKG

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Technical Support, Coaching, Mentoring, Customer Focus, Process Improvements, Knowledge Base Development, CRM Case Management

Industry

Software Development

Description

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. The Manager, Applications Support is responsible for leading a team of analysts and support specialists who maintain and enhance business-critical applications. This role ensures operational excellence, drives continuous improvement, and supports strategic initiatives across the enterprise. Key Responsibilities: Proven ability to lead blended application and technical support teams in a high-volume, customer-facing environment. Skilled in coaching and mentoring support engineers and technicians across tiers. Strong customer focus with a commitment to timely resolution and satisfaction. Capable of driving process improvements, knowledge base development, and deflection strategies. Qualifications: Strong understanding of enterprise application support Proficiency in troubleshooting complex technical issues across multiple modules and environments Experience with CRM case management systems Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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Responsibilities

The Manager, Applications Support is responsible for leading a team of analysts and support specialists who maintain and enhance business-critical applications. This role ensures operational excellence, drives continuous improvement, and supports strategic initiatives across the enterprise.