The Company: Aflac Columbus
The Location:Farmington, CT, US, 06032
The Division: PLADS
Job Id: 8100
Salary Range: $80,000 - $110,000
Job Posting End Date: August 18th, 2025

EDUCATION & EXPERIENCE REQUIRED

• Bachelor’s Degree In business or a related field
• 5 - 6 years of professional, related work experience
• 4 years in a supervisory/managerial capacity leading diverse work groups
  Or an equivalent combination of education and experience

EDUCATION & EXPERIENCE PREFERRED

• Absence & Disability Industry Experience (STD/FMLA)
• Industry designations such as FLMI or ALHC

WHAT DOES IT TAKE TO BE SUCCESSFUL IN THIS ROLE?

• Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to claims processing; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive claims operational issues; ability to apply new developments and methodologies to direct the improvement in efficiencies
• Broad knowledge of federal, state, and local regulatory and industry requirements, standard concepts, practices, and procedures as they relate to the insurance industry and claims processing
• Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards
• Knowledge of employee relations to conduct and deal with employee issues in a proactive manner
• Strong personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with senior management, and internal and external business contacts
• Must be a State of Connecticut resident

PRINCIPAL DUTIES & RESPONSIBILITIES

• Manages the daily operations of the Claims business unit; manages employees and operations of the business unit at the functional level; gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit and completes reports summarizing activities and trends; assists in strategic and tactical operational plans to ensure achievement of company and departmental goals; performs independent review of problem situations; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; coordinates overall workflow of the business unit and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction
• Directs efforts to implement risk management and quality improvement initiatives; facilitates calibration sessions; uses methods such as work process studies, statistical analysis, and assessments of production area performance to establish adherence to quality standards/scorecards; remains abreast of industry trends and technology changes; incorporates best practices in the development of quality standards, policies, programs, and system changes for the department; ensures that claims are processed according to appropriate risk selection principles
• Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees; identifies and communicates training needs and schedules with training department; projects staffing requirements for the business unit; guides supervisors in coaching and counseling employees; coordinates employee development and incentive initiatives
• Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modifications, and applications; prepares recommendations for implementation of initiatives; takes a leadership role in managing assigned initiatives; participates in and supports companywide initiatives through Quality Circles, Focus Groups, or other project initiatives
• Monitors and controls operating expenses to ensure that corporate/divisional financial goals are met; provides input into the annual business unit budget; reviews legal files and coordinates with counsel to prepare for depositions and court hearings
• Performs other related duties as required