At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

STRATEGIC PLANNING

Collaborate with Leadership to develop and implement client service strategies aligned with company goals.
Gather important, strategic customer insight by listening, probing, and asking the right questions to uncover business challenges and seeking to provide creative solutions. Identify opportunities for service expansion and enhancement. Collaborate with other departments to achieve strategic objectives.

REQUIRED QUALIFICATIONS

Develops a mutually rewarding working relationship with the largest and most complex of clients within NPB by providing excellent service which results in customer/member satisfaction, renewal and retention of customer

• Consistently monitors product lines and services to ensure NPB client needs are met. Seeks to optimize customer

interaction and provides recommendations based on evolving needs

• Collaborates with account management team members and functional support areas on more complex issues
• Manage the communication and notification of operational, process or network changes and articulate the specific

impact for assigned book of business

• Supports the implementation and utilization of service efficiencies including EDI, website and research mailbox
• Act as liaison within and across business units and function as expert in line of business (i.e., product information,

analysis of service requirements, impact of business strategy) and negotiate resolution of any issues identified

• May serve as functional subject matter expert for NPB operations and processes in finalist presentation
• May assist with the selection of client service staff and the development of training activities; Mentors and coaches

new/junior staff members

• May act as a backup or business representative in place of supervisor

PREFERRED QUALIFICATIONS

• Strong and effective communication skills (verbal, written, presentation).
• Time management and organizational skills.
• Ability to adapt and work in a fast paced, evolving environment.
• Critical thinking and decision-making skills.
• Ability to work independently and in a team environment.
• Manage multiple priorities and tasks while maintaining the ability to honor commitments.

EDUCATION

College degree or equivalent experience.

Please refer the Job description for details