Mgr, DevOps Engineering - Moveworks at ServiceNow

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AWS, Kubernetes, Prometheus, Grafana, PagerDuty, CI/CD, Infrastructure as Code, Terraform, Ansible, Helm, Python, OpenSearch, Elasticsearch, Vault, Istio, Security

Industry

Software Development

Description

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. ServiceNow ServiceNow is the AI platform for business transformation, trusted by 85%+ of the Fortune 500 to run their most critical workflows — across IT, HR, Finance, and Customer Operations. We're one of the fastest-growing enterprise software companies in the world, which means the scale of problems you get to solve here is unmatched. It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What You Will Do Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects Design, build, and manage the Moveworks multi-tenant AWS cloud infrastructure ensuring scalability, performance, observability, resilience, and cost optimization Own all Kubernetes clusters and service deployments Improve observability and reliability of Moveworks systems by managing monitoring and alerting infrastructure (Prometheus, Grafana, PagerDuty, etc.) Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments Design and manage networking infrastructure with best in class security practices at multiple Moveworks office sites Work with Moveworks’ security team on enhancing the privacy and security posture of the Moveworks infrastructure Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years of experience in DevOps engineering and administration Strong technical expertise in designing and building AWS cloud infrastructure with extensive experience in managing AWS security groups, IAM roles, Elastic Load Balancers, Cloud Formation, and other AWS services Strong knowledge of VPN, AWS VPC, DNS, etc. and experience in troubleshooting network issues Strong coding discipline for DevOps - builds clean, testable, maintainable, extensible automation in Python (not ad-hoc scripts), focused on DevOps-owned self-serve frameworks and tools. Production experience operating and scaling search infrastructure (OpenSearch/Elasticsearch), including cluster sizing and performance tuning, shard/replica strategy, backup/restore, and reliability/latency optimization for customer-facing search workloads. Experience with deploying and managing Kubernetes clusters, Vault, Istio, etc. Working knowledge of disaster recovery process and security areas such as data backup and recovery, replication, AWS KMS, certificate management, encryption, penetration testing, vulnerability scanning, security tools, etc. Comfortability with tools such as Jenkins, Terraform, Ansible, Helm, etc. An appetite for working at a startup pace on challenging problems with a high degree of ownership Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: APAC - Asia Pacific Work Persona: Required in Office

Responsibilities

This role involves closely collaborating with platform, machine learning, search, data, and frontend teams to understand and influence the DevOps roadmap, leading and executing infrastructure projects. Key duties include designing, building, and managing the multi-tenant AWS cloud infrastructure, owning Kubernetes clusters, improving observability, and building automated CI/CD pipelines.