Mgr Front Desk Shift (191639) at IHG Career

Ankara, Central Anatolia Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational management, Guest experience leadership, Conflict resolution, Emergency response, Team leadership, Decision making, MS Office, Hotel management systems, Communication, Standards auditing, Interdepartmental coordination, Luxury hospitality

Industry

Hospitality

Description

Key Responsibilities * Operational Management: Direct and supervise all aspects of hotel operations during the evening and night shifts, serving as the senior manager on duty. * Guest Experience Leadership: Maintain the highest levels of guest satisfaction by addressing all requests and inquiries with a proactive, solution-oriented approach. * Interdepartmental Coordination: Foster synergy between front-of-house and back-of-house teams to ensure maximum operational efficiency. * Conflict Resolution: Expertly manage and resolve guest complaints or concerns, turning potential challenges into "True Hospitality" moments. * Incident & Emergency Response: Act as the primary point of contact for any emergencies or unusual incidents, taking immediate and decisive action to ensure safety and security. * Reporting & Communication: Prepare detailed daily shift reports for senior leadership, highlighting key events, guest feedback, and operational metrics. * Standards Auditing: Conduct regular walkthroughs of the property to ensure safety, cleanliness, and brand standards are consistently met during late hours. Qualifications * Experience: A minimum of 5 years of experience in the luxury hospitality sector, with a proven track record in a Duty Manager or similar supervisory role. * Language Skills: Advanced proficiency in English is required; a second foreign language is highly desirable. * Leadership: Strong interpersonal skills with the ability to lead diverse teams under minimal supervision. * Decision Making: Exceptional ability to remain calm under pressure and make swift, accurate decisions in a fast-paced environment. * Technical Proficiency: Competent in MS Office and specialized Hotel Management Systems (PMS). * Flexibility: Total adaptability to flexible working hours, including consistent night shift rotations. * Professionalism: A dynamic, results-oriented mindset with a polished and professional presence. * Eligibility: Only candidates holding Republic of Türkiye citizenship will be considered for this position. Why Join Us? Becoming a Duty Manager at InterContinental is a gateway to senior leadership within the world's most global luxury hotel brand. * Work in a sophisticated environment with a distinguished international clientele. * Opportunity to lead and make a real impact on the hotel’s opening success. * Access to global career paths and professional development within the IHG network. As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Responsibilities

The Duty Manager directs and supervises all hotel operations during evening and night shifts to ensure seamless service and safety. They are responsible for maintaining high guest satisfaction, resolving complaints, and auditing property standards.