SUMMARY

The Manager, Human Resource Operation role is responsible for leading and optimizing all operations across the HR department, including all systems (Greenhouse, SAP SuccessFactors, ADP Vantage, BizLibrary, SharePoint, etc.), HR analytics, compliance, and associated processes. This role ensures HR operational excellence, supports the employee lifecycle, and enhances employee experience through effective HR service delivery.
This is a people manager role averaging three or more direct reports.
Greenpoint employees 450+ people and around 50+ temporary workers spread across three Washington sites (Marysville, Moses Lake and Bothell) and two Texas sites (Denton & San Antonio).

SUMMARY OF EDUCATION, EXPERIENCE & CERTIFICATION

• Bachelor’s Degree in: Business, Human Resources or a related experience.
• A minimum of 7 years of Human Resource related operational experience, with a preference for 10+ years of HR operations or closely related experience.
• A preference for 3+ years of people management experience in HR Operations or similar area.
• A preference for manufacturing environment, aerospace or DOT Drug & Alcohol program experience.
• HR Certification nice to have.
• US Person Required - this position requires special access. A US Person is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Administrator level experience with HR systems such as Workday, Greenhouse, ADP or SuccessFactors.
• Strategic thinking with a process-oriented mindset and the ability to connect details to broader goals.
• Strong project management skills, with demonstrated track record of delivering successful, enterprise projects and achieving business objectives, while juggling multiple priorities.
• Ability to navigate ambiguity and adapting to changing priorities and circumstances.
• Architect and implement organization dashboards, metrics; along with HRIS reporting and administration.
• Exceptional verbal and written communication skills. Does require fluent communication in English.
• Familiar with State and Federal employment law, Affirmative Action, employee records compliance,
• Employee Benefit administration, State and Federal rules and applications.
• High level of integrity and discretion in handling confidential information.
• Adept at building rapport with all levels of the organization including strong problem-solving skills across multiple departments with a critical thinking approach to address challenges and implement solutions.
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and have close/color vision ability to adjust focus.
• Flexibility to work outside of regular business hours, when necessary.
• Willingness and ability to travel up to 10% of the time.
  The expected WA salary range for this position is between $110,000.00 - $165,000.00. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. Our suite of comprehensive benefits include: healthcare (medical, dental & vision), life insurance, paid time off, and a 401(k) savings plan with company match.

Lead the delivery of Human Resource Operation:

• Manage the day-to-day operations team, processes and tools for HR ranging from talent acquisition, to onboarding, to goal setting and performance evaluation, to learning & development, to internal transfers and to offboarding.
• Serve as a point of escalation and resource for both HR team members and act as a resource for employee and manager inquiries on operational matters.
• Partner with leaders of HR Business Partners, Talent Acquisition, Learning & Development, Information Systems, Supply Chain, Contracts, and other internal stakeholders to streamline cross-functional processes to manage and continuously improve HR workflows, service delivery, and employee inquiry resolution.

Owns all systems & analytics

• Oversee and maintain HRIS systems and ensure data integrity, accuracy, and confidentiality; in some cases the tool is owned by our parent company Safran, in other cases the system is just for Greenpoint.
• Own the creation and consistent publishing of HR analytics, metrics and dashboards that help us make informed, strategic decisions, including all reporting for our parent company Safran.
• Lead HR system selection, implementations or process redesigns in collaboration with stakeholders and external vendors.
• Ensure all Statements of Process (SOPs) reflect best practices, are up to date and utilized. When appropriate, update our BMS (Business Management System) in support of our AS9100 certification.

Compliance

• Ensure HR compliance with all federal, state, and local employment laws.
• Fulfill the role of Designated Employee Representative (DER) for our Drug and Alcohol Program.
• Oversee all pre-employment background checks for employees, agency temporary workers and vendors.
• Lead HR participation with all internal and external audits.

External Vendor / Partner Management

• Oversee the HR Operational aspects of all partnerships ranging from recruiting agencies, vendor professional services firms, pre-employment background checks, Safran Shared Services, 401k provider, state agencies (unemployment, leave of absence).
• Monitor HR service level agreements (SLAs) and implement process improvements where needed.
• Represent Greenpoint HR with the FAA regarding HR related aspects of DOT (Department of Transportation) responsibilities.
• Additional duties and projects as assigned.