This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a passion for adult learning? Are you driven by developing learning content that helps promote career growth and customer satisfaction? If so, Spectrum Learning and Development has the position for you.
At Spectrum, we keep our customers connected across our 41-state footprint. Our Customer Operations Learning and Development team is responsible for developing learning content to support our frontline Customer Service employees. They use training and best in class learning technology to prepare our frontline employees to provide the high-quality customer support Spectrum is known for.

WHAT OUR KNOWLEDGE CONTENT MANAGERS ENJOY MOST

• Delivering and maintaining content in the KM system and collaborates with stakeholders across teams and departments to provide content to support the business
• Leading, planning and supporting the implementation of the Knowledge Management Strategy including KM content design standards.
• Assigning team members with current or near-term availability to assignments in support of the intake prioritization.
• Developing working relationships with internal subject matter experts and establishing working relationships with managers across all functional areas.
• Providing targeted specialized support in one or more of the following capabilities: communications, writing, and copy editing.
  This role ensures work is balanced across team members to optimize deployment for the business. This position will maintain an assigned, one-on-one relationship with team members and provides career coaching and development to help build their skills.

Please refer the Job description for details