Summary:
The Patient Access Center Manager is responsible for overseeing the daily operations of the Patient Access Center including Pre-registration Specialists and Authorization Specialists (Inpatient and Surgical Day Care). This role ensures efficient workflow compliance with regulatory requirements and supports revenue cycle integrity. The Manager will lead the team to provide exceptional patient service and optimize financial outcomes.
Responsibilities:

Team Leadership & Performance Management

• Supervise and mentor Pre-registration Specialists and Authorization Specialists.
• Conduct regular performance evaluations and provide feedback to team members.
• Develop and implement training programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Workflow Optimization & Compliance

• Ensure efficient workflow and timely completion of pre-registration and authorization tasks.
• Monitor compliance with payer requirements state/federal regulations and internal policies.
• Implement process improvements to enhance operational efficiency.
• Conduct audits and quality assurance checks to ensure accuracy and compliance.

Revenue Cycle Support

• Collaborate with revenue cycle teams to optimize financial outcomes.
• Analyze financial data to identify trends and opportunities for revenue enhancement.
• Support efforts to reduce claim denials and bad debt.
• Ensure accurate documentation and reporting of authorization activities.

Patient Interaction & Service Excellence

• Oversee patient interactions to ensure exceptional service and satisfaction.
• Address patient concerns and resolve issues related to pre-registration and authorization.
• Ensure clear communication of financial obligations and payment arrangements.
• Promote a patient-centered approach in all interactions.

Other information:
Qualifications:

Education & Experience

• Bachelor’s degree in healthcare administration finance or related field required.
• Minimum 5 years of experience in patient access revenue cycle operations or healthcare management.
• Previous supervisory or management experience preferred.

Skills & Competencies

• Strong understanding of healthcare finance insurance verification and authorization processes.
• Excellent leadership communication and interpersonal skills.
• Proficiency in EHR systems (e.g. Epic Cerner) and Microsoft Office Suite.
• Ability to analyze financial data and implement process improvements.
• Strong problem-solving and decision-making abilities.
• Commitment to providing exceptional patient service and support.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location: Brown University Health Corporate Services USA:RI:Providence
Work Type: Full Time
Shift: Shift 1
Union: Non-Union

Please refer the Job description for details