Mgr Service Delivery at HealthEquity

, , United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

129000.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, People Leadership, Benefits Industry Knowledge, Project Management, Analytical Skills, Problem-Solving Skills, Coaching, Training, Team Leadership, Client Advocacy, Operational Oversight, Performance Management, Service Recovery, Communication Skills, Attention To Detail, Self-Motivated

Industry

Financial Services

Description

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference The Manager Service Delivery is responsible for the day to day relationship, and companywide operational oversight of our managed client groups. This role is responsible for execution of department level strategy. The responsibilities will include developing team members to effectively and efficiently meet their client’s needs and to act as an escalation point to quickly resolve escalated issues. This position will be an advocate within HealthEquity for their team and their clients to ensure team and client needs and requests are heard. What you’ll be doing • Manages and carries out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate. • Develop, deliver and support ongoing training on HealthEquity products and services• Maintain a positive working relationship with other department leaders and collaborate with them to avoid real or perceived silos between teams• Collaborate with other department leaders to identify opportunities for improvement and address challenges/escalations• Plan strategies and execute on department level initiatives• Identity, track and report key performance indicators• Report on your team's book of clients, including client health status and lead out on service recovery projects.• Act as a subject matter expert on core HealthEquity product offerings and benefits industry• Serve as an internal ambassador for our clients and represent those interests in HealthEquity business projects, go-to-market and operational readiness initiatives• Support contract renewals and amendments for your team’s clients • Travel with team members as needed to support onsite service review meetings Additional Duties and Responsibilities:• Other duties as assigned. What you will need to be successful Education and Experience:• Bachelor’s degree or equivalent work experience • 5+ years of relationship management with health plans or within the health benefits/health account industry • 2+ years of people leadership experience Specialized Knowledge, Skills, and Abilities:• Strong benefits industry knowledge • Project management skills • Strong analytical and problem-solving skills, with attention to detail• Self-starter and self-motivated• Ability to effectively hold difficult conversation with team members and clients. • Ability to train, coach and develop team members • Ability to lead team members in multiple locations and those working remote• Passion for delivering exceptional service Certifications, Licenses, Registrations:• None Required Physical/Mental Requirements and Demands: • Work requires normal range of hearing, vision and verbal communication skills, with or without a reasonable accommodation. • Must be able to use a telephone or headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation. • Must be able to spend prolonged periods of each workday on the phone• The ability to perform work at a computer station for 6-8+ hours a day and function in an environment with frequent interruptions is required. • At times, subject to sitting/standing for prolonged periods • Must be able to lift and move material weighing up to 20lbs• May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. Salary Range $83500.00 To $129000.00 / year Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: Medical, dental, and vision HSA contribution and match Dependent care FSA match Uncapped paid time off Paid parental leave 401(k) match Personal and healthcare financial literacy programs Ongoing education & tuition assistance Gym and fitness reimbursement Wellness program incentives Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

Responsibilities

The Manager Service Delivery is responsible for the day-to-day relationship and operational oversight of managed client groups. This role includes developing team members to meet client needs and acting as an escalation point for resolving issues.