This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. This role will be collaborating across engineering, retail operations, and CX teams—owning the roadmap for retail-facing tools and driving initiatives that improve store performance, inventory visibility, and omnichannel consistency.
Role: Technical Product Manager, Retail Systems
Location: Los Angeles, California
Status: MHI is a successful managed services partner and now assisting with their key direct hire needs

SKILLS, KNOWLEDGE AND EXPERTISE

• 5–7 years of product management experience, ideally in retail, ecommerce, or ERP-integrated environments.
• Deep understanding of Shopify, NetSuite ERP, and POS systems (e.g., NewStore, Lightspeed, Square).
• Experience with integration platforms (e.g., Celigo, Boomi, Mulesoft) and API-based system design.
• Familiarity with retail inventory flows, including store transfers, returns, cycle counts, and omnichannel fulfillment.
• Strong grasp of data structures, event-driven architecture, and process monitoring tools.
• Proven ability to lead cross-functional teams and deliver tools that scale with business growth.

Define and maintain integration logic across Shopify, NetSuite ERP, POS, and WMS systems. Ensure real-time, bidirectional data flows that support inventory accuracy, order orchestration, and customer experience.

• Retail Modernization Strateg

Translate complex business requirements into scalable technical solutions. Draft detailed product specs, user stories, and system diagrams. Partner with engineering to scope, prioritize, and deliver features using Agile practices.

• Stakeholder Collaboratio

• Retail Systems Ownership

Lead product strategy and execution for internal tools that support retail operations, including store inventory visibility, POS enhancements, and store associate workflows.

• Integration Architecture & Data Flows

Define and maintain integration logic across Shopify, NetSuite ERP, POS, and WMS systems. Ensure real-time, bidirectional data flows that support inventory accuracy, order orchestration, and customer experience.

• Retail Modernization Strategy

Partner with engineering and retail leadership to define the roadmap for modernizing legacy retail systems. Identify opportunities for custom app development to support store operations, clienteling, and omnichannel fulfillment.

• CX Tooling Support

Collaborate with CX teams to enhance internal tools that streamline support workflows, improve visibility into customer orders, and reduce manual overhead.

• Technical Product Leadership

Translate complex business requirements into scalable technical solutions. Draft detailed product specs, user stories, and system diagrams. Partner with engineering to scope, prioritize, and deliver features using Agile practices.

• Stakeholder Collaboration

Facilitate cross-functional alignment with Retail Ops, Engineering, Finance, and CX. Lead discovery sessions, pilot programs, and feedback loops to ensure adoption and effectiveness of new tools.

• Monitoring & Quality Assurance

Support UAT and QA processes. Implement monitoring and alerting for key integration points and system health.

• Documentation & Training

Maintain comprehensive documentation for tools, workflows, and integration logic. Support onboarding and training for retail and CX teams.