MHS Assistant Community Manager at Hickam Communities LLC

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

22.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Rent Collection, Financial Responsibilities, Daily Bank Deposit, Operations Management, Staff Direction, Data Entry Accuracy, Yardi Proficiency, File Review, Policy Enforcement, Resident Event Organization, Lease Documentation Knowledge, Communication, Teamwork, Customer Service Orientation, Driving Record Compliance

Industry

Real Estate

Description

Why Hickam Communities? At Hickam Communities, we turn housing into homes. We recognize that our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. We value results, teamwork, innovation, and mutual respect. Come join our team and be part of a nationally recognized leader in property management and development, where we view ourselves as trailblazers as we tackle the challenges ahead. Our Benefits: * Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday) * 401(k) plan with a company match * Various comprehensive Medical, Dental, & Vision plan options for you and your family * Flexible Spending Account and Dependent Care Flexible Spending Account * Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance * Tuition Reimbursement program and continuous training and development opportunities * Wellness program (group challenges, seminars, gym membership reimbursement) * Employee Assistance Program The Assistant Community Manager is responsible for assisting the Community Manager with the routine operation of the community. The purpose of this position is to provide the additional capacity needed to manage the community effectively. Primary Responsibilities: * First point of escalation for customer service or management related issues in the Community Center * Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities * Manage the day-to-day operations at the community center or office including direction to the Resident Service Coordinators and other staff * Responsible for checking all property management team data entry for accuracy within community database Yardi * Review and approve all new resident files * Enforce resident guide and community standards by regularly inspecting common areas of community * Monitor and assist in completing resident journey touch points * Ensure all required daily, weekly, and monthly reports are complete, accurate and on time * Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures * Actively assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes and community programs * May be responsible for performing Resident Service Coordinator duties as needed such as move-ins, move-outs, conducting assessments with residents and asses charges for damages * In the absence of the Community manager, the ACM will serve as acting Community Manager Job Requirements: * High School diploma or GED required; associates degree in business preferred * Minimum 1 - 3 years experience in property management * Proficiency in YARDI or other similar industry software preferred * Experience with computer system required which include web based application and Microsoft Office applications * Able to communicate clearly and effectively both verbally and in writing in English * Able to work collaboratively in small teams * Must provide a high level of customer service to internal and external customers in a professional, service-oriented, respectful manner * Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy

Responsibilities

The Assistant Community Manager supports the Community Manager in routine operations, serving as the first escalation point for customer issues and handling financial tasks like rent collection and bank deposits. This role also involves managing day-to-day office operations, directing staff, ensuring data accuracy in Yardi, and enforcing community standards through regular inspections.