ABOUT YOU

You need to be passionate about analytics, highly motivated and excited about the opportunity to help the business make smarter decisions in a timely manner.
You should be a proactive self-starter, confident in challenging current ways of working and propose new innovative improvements to process and output.
You will be confident in building good relationships with stakeholders across the business and working with them to produce proactive analysis to support key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets.
You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software.
As an analyst you will be comfortable developing, monitoring and refining deep-dive analytics and carry out conclusive analysis to capture key trends and insights.
You will be an excellent team player who works collaboratively, enjoys problem solving and finding solutions to business needs and requirements.
You will have a can-do attitude and think creatively to enhance and improve reporting.

We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment.
This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives.
The successful individual will be accountable for producing timely value-add analysis to optimise commercial return and operational efficiency, through a detailed understanding of our customers.
This includes producing robust, creative reporting, developing key analytical insights and promoting automation of regular tasks where possible.

In this role you will:

• Take ownership of your subject area, manage own priorities and organisation of tasks.
• Run, maintain, create and improve a variety of regular business as usual reporting and on-going analysis and visualisations for key stakeholders, to drive the delivery of a data product library.
• Support the journey into usage of new tools for the team for example (but not limited to) Power BI, OAS, My SQL, Snowflake etc.
• Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes.
• Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the quality of the output in your space.

You will be working in a pivotal part of the company, helping to drive decisions based on your research and findings.
Proactively analyse data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what the data is showing, investigating and communicating areas for improvement in efficiency and continually add value.
As a MI Analyst, you will be expected to demonstrate and promote a collaborative working style across all business areas.