ABOUT YOU:

• Ability to manage workloads, prioritise and proactively set expectations to key Stakeholders
• Analytical thinking and the ability to provide cost effective and value add recommendations
• Excellent Communication and Organisational skills
• Understanding of Business Processes and Contact Centre metrics
• Microsoft Office skills, especially Microsoft Excel; advanced formulas, Power Query, Visual Basic
• Knowledge of Dynamics 365, WFM (Work Force Management), planning principles and various methodologies like Erlang, Workload, Shrinkage etc. would be desirable
  Ready to put your analytical talent to work where it really matters? Be part of something that goes beyond reporting—help us transform how we think, act, and deliver.
  We’re looking for someone with hands-on experience using analytical tools such as SQL server, Power BI, alongside a general background in analysis. Ideally, you’ll already be working in an analyst role and looking to develop your skills in a more strategic and high-impact setting.

Please refer the Job description for details