We are looking for a skilled and detail-oriented Microsoft 365 Administrator & Migration Specialist to join our dynamic IT team. In this role, you will be responsible for the administration, optimization, and support of our Microsoft 365 (M365) environment, with a strong focus on account migration from Google Workspace to M365. This position requires availability for evening shifts to support migration activities.

Responsibilities

• Lead and execute user account migrations from Google Workspace to Microsoft 365.
• Provide hands-on troubleshooting and resolution of migration-related issues.
• Administer and maintain the M365 tenant, including Exchange Online, OneDrive, SharePoint Online, Teams, and other services.
• Monitor system performance, health, and capacity to ensure high availability and reliability.
• Deliver Tier 2/3 support for M365-related incidents, collaborating with IT support teams.
• Liaise with Microsoft Support and third-party vendors to resolve complex technical issues.
• Manage user accounts, licenses, and permissions in alignment with company policies.
• Collaborate with cross-functional teams to support business initiatives and IT projects.
• Create and maintain documentation, including knowledge base articles and standard operating procedures.

Qualifications

• Bachelor s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in M365 administration or similar IT roles.
• Strong expertise in M365 hybrid environments, including Exchange Online and on-prem, SharePoint Online, OneDrive, and Teams.
• Proficiency in PowerShell scripting for automation and administration tasks.
• Solid understanding of Active Directory, AD Connect, and Entra ID.
• Experience with migration tools (e.g., BitTitan) and project tracking tools (e.g., Jira) is an asset.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Effective communication and collaboration skills across technical and non-technical teams.
• Relevant certifications (e.g., Microsoft Certified: Enterprise Administrator Expert) are a plus.
• Strong technical writing skills for documenting processes and procedures.
• Ability to communicate clearly with stakeholders at all levels, including executive leadership.

La maîtrise de l’anglais, à l’oral comme à l’écrit, est indispensable, car le/la titulaire du poste sera amené(e) à collaborer régulièrement avec des collègues et partenaires aux États- Unis.

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Responsibilities

• Lead and execute user account migrations from Google Workspace to Microsoft 365.
• Provide hands-on troubleshooting and resolution of migration-related issues.
• Administer and maintain the M365 tenant, including Exchange Online, OneDrive, SharePoint Online, Teams, and other services.
• Monitor system performance, health, and capacity to ensure high availability and reliability.
• Deliver Tier 2/3 support for M365-related incidents, collaborating with IT support teams.
• Liaise with Microsoft Support and third-party vendors to resolve complex technical issues.
• Manage user accounts, licenses, and permissions in alignment with company policies.
• Collaborate with cross-functional teams to support business initiatives and IT projects.
• Create and maintain documentation, including knowledge base articles and standard operating procedures