EDUCATION

• Associates degree required, Bachelors preferred
• Relevant technical certifications will also be considered and is preferred

EXPERIENCE

• 2 years supporting end user computing environments including Microsoft 365 administration required, 5 years preferred
• 1 year of experience managing Microsoft 365 billing, licensing, or portal administration required, 2+ years preferred
• Proficiency in Microsoft 365 Admin Center and related tools
• Familiarity with IT service management (ITSM) processes and tools
• Experience managing end user computing device inventory and configurations preferred
• Microsoft certifications (e.g., M365 Fundamentals) are a strong advantage
• Mobile device management experience is preferred

KNOWLEDGE, SKILL AND ABILITY

• Proficiency managing administration of the Microsoft 365 environment, including user accounts, licenses, and security settings
• Experience monitoring system performance and troubleshooting issues
• Experience managing end user compute
• Superior written and verbal communication skills
• Proficiency in managing software licenses in a cloud environment
• Strong analytical and problem-solving skills with attention to detail
• Strong communication and collaboration skills, with the ability to work across teams
• Ability to adapt to changing technologies and business needs
• Experience implementing and enforcing security policies and compliance standards
• Experience with creating documentation for system configurations, procedures, and policies

Please refer the Job description for details