Position Description :
Serco Inc. is seeking a motivated Microsoft 365 (M365) Enterprise Support Engineer to join our IT support team. The ideal candidate will assist in managing and troubleshooting M365 services, particularly SharePoint Online (SPO), and provide end-user support for collaboration tools within the Microsoft ecosystem.
The role will entail liaising with Microsoft, other technical teams and or 3rd Parties to address business needs. They will report into the Global M365 Tenant Services manager for governance and support. Upon securing this role, the engineer will join a dynamic team to help lead the design, implementation, and support of M365 services and other collaborative tools on a large enterprise scale.

ADDITIONAL DESIRED EXPERIENCE AND SKILLS:

• Microsoft 365 Fundamentals (MS-900) or SharePoint-related certifications (a plus)
• Basic knowledge of Power Platform Admin Center, Power Automate, PowerApps, or scripting (PowerShell) for M365
• Experience with Microsoft Entra ID and user management is a plus
  If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
  In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.
  Company Overview :
  Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
  To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
  Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
  Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
  Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

IN THIS ROLE YOU WILL:

• Provide second-line support for M365 applications, including SharePoint, OneDrive for Business, Teams, M365 Groups and Outlook.
• Assist in the administration and troubleshooting of SPO, including site collections, permissions, and workflows.
• Support users with document management, libraries, and SharePoint-based collaboration tools.
• Respond to and resolve M365-related technical issues via tickets, email, and phone.
• Assist with user account management in Microsoft Entra ID (formerly Azure AD) and M365 Admin Center.
• Work with senior engineers to implement changes, migrations, and enhancements in SharePoint and other M365 services.
• Works with partners/3rd parties and engineering teams to document how the technology is designed and deployed for the service, constantly working with internal and external teams to improve technical configurations and keep them up to date.
• Provide basic training and guidance to users on SharePoint and M365 tools.
• Stay updated with M365 updates and features to support continuous improvement.
  Qualifications:

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Ability to obtain and maintain a DoD Secret security clearance

• U.S Citizenship required

• An Associates Degree
• Minimum 3 years of progressive IT related experience
• Minimum 2 years of Systems Administration experience supporting a M365 environment with a strong understanding how the M365 applications and services interact with each other
• Basic understanding of SharePoint Online structure, permissions, lists, and libraries
• Broad knowledge of M365 Commercial and US Government IT technologies such as, but not limited to;
• M365 Apps, M365 licenses, Active Directory, Azure (as it relates to M365), Email, Unified Communications, Networking, Windows Server, Mobile device support-Intune, and Security
• Knowledge of troubleshooting M365 applications and connectivity issues
• Strong problem-solving and communication skills
• Ability to work independently and collaborate with a team
• A willingness to learn and grow in a fast-paced IT environment
• Experience in managing service tickets to maintain SLAs and improve customer satisfaction
• Proficient in PowerShell Scripting required
• Demonstrated skills in writing technical documentation of the environment at an enterprise scale
• Currently possess or the ability to pass DoD Secret level clearance