Microsoft 365/ O365 Support Engineer – L1 at TechVedika

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Office 365, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Azure AD, RBAC, AWS, Azure, Cloud Monitoring, ITSM, Windows Administration, Troubleshooting, Customer Service

Industry

IT Services and IT Consulting

Description

Company Description We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT. Ever since our inception in March 2010, Tech Vedika has been Great Place To Work Certified™(May 2022-May 2023) Organization Top 50 I Mid-Size India’s Best Workplaces for Women 2022 ! Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights Top 10 Healthcare Analytics Solution Providers’ 2019- Healthcare Outlook Magazine Top 20 most amazing AWS Service Providers – CIO Review India 2018 We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential Job Description Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLAs Perform Windows Administration tasks, including basic system configuration and user management Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions Work with at least one cloud platform (AWS or Azure) for basic support and operations Administer users, groups, roles, and licenses across Exchange Online, Teams, SharePoint Online, and OneDrive Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting Diagnose and resolve technical issues by following SOPs, security policies, and incident management processes Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement solutions Maintain effective communication with end users, provide timely updates on tickets, and ensure high-quality customer service Prepare and update daily/weekly status reports; document incidents, resolutions, and contribute to knowledge base articles Qualifications Required Skills & Qualifications 1–2 years of relevant experience in IT support or Microsoft 365 administration Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills Willingness to work in 24/7 rotational shifts and support users across different time zones Preferably Male candidates only and who can work from Office only Hands-on experience with Microsoft 365 / Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive) Knowledge of Microsoft Entra ID (Azure AD) and RBAC / access management Hands-on experience with at least one cloud platform: AWS or Azure Familiarity with cloud monitoring tools (Admin Center, Service Health, Azure Monitor) and ITSM/ticketing systems Basic understanding of Windows Administration and end-user troubleshooting Strong problem-solving, interpersonal, and customer service skills Ability to work independently as well as in a team environment Additional Information At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals. Perks & Benefits: Health Insurance Meal Vouchers Learning Aids Client/Customer Interactions Working with great minds If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!

Responsibilities

Provide L1 support for Microsoft 365 incidents and service requests while performing Windows administration tasks. Manage user lifecycles, monitor cloud services, and collaborate with internal teams to resolve technical issues.