MICROSOFT 365 SUPPORT ENGINEER

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you. Join our team!
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Provide technical support activities for the Microsoft 365 (M365) operations team, including process planning, tactical execution, response to tickets, and technical writing for knowledge base articles.

• Provide technical support role for system administration and operations of all Microsoft 365 services as well as security, compliance, and governance efforts.
• Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met.
• Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation.
• Research, develop, and understand M365 solutions and how they impact employee experience.
• Participate in compliance and security improvement activities as necessary, including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment.
• Work collaboratively with internal stakeholders to maximize functionality and user experience.
• Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans.
• Participate in the life cycle management of the Microsoft 365 platform.

About the Role
In this opportunity as a Microsoft 365 Support Engineer, you will:
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Ability to visualize, articulate, and solve complex problems.

• High standard of organizational skills and strong attention to detail.
• Strong knowledge of the Microsoft 365 Enterprise Suite of Applications.
• Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within them.
• Understands the importance of employee experience and its benefit to company performance.
• Understands information data flow and how business users interact within and outside an organization.
• Ability to work in a global organization with insourced and outsourced team members.
• Ability to define specifications from user requirements.
• Prepares written materials to meet purpose and audience.
• Develops and maintains positive relationships with internal and external teams.
• Works cooperatively and collaboratively within a group.
• Must be an independent problem solver with troubleshooting, decision-making and analytical skills.

Please refer the Job description for details