PERMANENT EMPLOYMENT WITH OUR CUSTOMER

Benefits

• Inclusive and appreciative culture
• Health & well-being: Prioritize your health with supported sports and leisure activities.
• Professional and personal development: Take advantage of numerous training and continuing education opportunities! Benefit from training courses, language courses, or leadership training, for example.
• Discounts & Additional Financial Benefits
• Flexibility: With a variety of working models, you can organize your work according to your preferences. Benefit from mobile office, flexible working hours, and part-time models.

Responsibilities

• Configure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and ensuring smooth omnichannel support.
• Implement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows.
• Support integration with back-end system and other enterprise platforms, enhancing customer service workflows and ensuring seamless data synchronization.
• Assist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training.
• Stay updated on new features and assist in their implementation, tracking KPIs and conducting feedback sessions for continuous improvement.
• Manage user roles, permissions, and access controls, ensuring compliance with security policies and monitoring for unauthorized access.
• Collaborate with IT and second-level support to troubleshoot issues, implement system enhancements, and resolve system problems efficiently.

Profile

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in implementing Power Automate workflows, chatbots, and self-service tools.
• Skill in deploying and refining AI-driven customer service solutions.
• Knowledge of managing user roles, permissions, and compliance settings.
• Ability to collaborate effectively with Operations, IT, and vendors.
• Aptitude for diagnosing system inefficiencies and driving improvements.
• Fluent in german and english

• Configure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and ensuring smooth omnichannel support.
• Implement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows.
• Support integration with back-end system and other enterprise platforms, enhancing customer service workflows and ensuring seamless data synchronization.
• Assist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training.
• Stay updated on new features and assist in their implementation, tracking KPIs and conducting feedback sessions for continuous improvement.
• Manage user roles, permissions, and access controls, ensuring compliance with security policies and monitoring for unauthorized access.
• Collaborate with IT and second-level support to troubleshoot issues, implement system enhancements, and resolve system problems efficiently