EXPERIENCE (YEARS):

• 10 & Above

• Engage with business stakeholders to understand requirements, challenges, and desired outcomes
• Collaborate with IT teams to design and deliver solutions leveraging Dynamics 365 modules and the Power Platform
• Facilitate workshops and discussions to bridge the gap between business and technology
• Advise on best practices, roadmap planning, upgrades, and integration strategies
• Provide guidance on governance, security, and compliance within the Dynamics 365 ecosystem
• Support change management and adoption across the organization
• Develop custom solutions, workflows, and reports using tools like Power Platform and create new applications using the Microsoft Power Platform
• Design and implement scalable and secure CRM architectures for Dynamics 365 solutions
• Integrate Dynamics 365 with other systems like Power Platform, Azure services, and external applications
• Responsible for the delivery and rollout of new business applications using the Microsoft Power Platform
• Responsible for the delivery and rollout of business integrations between Microsoft products and other products
• Create detailed solution documentation and architecture diagrams
• Manage and mentor the application SME
• Document the application and integrations that are built
• Understand other Microsoft products in use
• Take ownership of technical issues, understand customer requirements, and work within escalation processes to resolve advanced issues
• Collaborate with engineering and product delivery teams to understand product and project requirements
• Support and resolve incidents and problem tickets over phone, email, remote meeting within SLA defined
• Support change management and adoption across the organization
  Job Types: Full-time, Fixed term contract
  Work Location: Hybrid remote in Calgary, A