Job Description

Roles & Responsibilities

• We are looking for two Senior Microsoft Dynamics 365 CRM Developers to support a UAE-based client on multiple Dynamics 365 CRM initiatives.
• The selected candidates will work onsite as part of the client's delivery team and will be responsible for Dynamics 365 CRM development and customization, integrations, BAU/application support, data migration, and supporting AI-related initiatives.
• The ideal candidates should have strong hands-on experience with Microsoft Dynamics 365 CE/CRM, C#/.NET, Power Platform, Dataverse, Azure services, integrations, and data migration.
• Arabic and English fluency is mandatory.

Key Responsibilities

1. Dynamics 365 CRM Development

Develop, customize and maintain Microsoft Dynamics 365 CE/CRM solutions.

Configure and customize entities, forms, business rules and workflows.

Develop and maintain plugins using C#/.NET.

Develop workflows and automation using Dynamics 365 and Power Automate.

Participate in the complete software development lifecycle.

Troubleshoot and resolve technical issues and defects.

Support UAT, deployment, go-live and post-go-live/hypercare activities.

Integration & Azure

Develop and maintain integrations between Dynamics 365 CRM and external systems.

Work with REST/OData APIs and SOAP web services.

Integrate Dynamics 365 with Azure services, including:

Azure Functions

Azure Logic Apps

Azure API Management (APIM)

Azure App Services

Support hybrid on-premises and cloud integration scenarios.

Microsoft Power Platform

• Work with:

Power Apps

Power Automate

Power BI

Microsoft Dataverse

Develop and maintain workflows and business process automation.

Support integration of Power Platform capabilities with Dynamics 365.

Data Migration

Support migration of data from legacy systems to Dynamics 365.

Perform data validation, transformation and troubleshooting.

Support data migration activities across Dynamics 365 environments.

BAU & Application Support

Provide day-to-day application support for the Dynamics 365 CRM platform.

Diagnose and resolve incidents and production issues.

Handle minor enhancements and change requests.

Support environment and configuration activities.

Perform data corrections where required.

Support performance monitoring and troubleshooting.

Coordinate with IT operations and infrastructure teams for issue resolution.

AI Integration

Support the delivery of AI use cases integrated with the Dynamics 365 CRM platform.

Support integration of AI/ML-enabled services such as Microsoft Copilot Studio, Azure AI/Cognitive Services, or equivalent platforms.

Support data preparation and pipeline-related activities.

Participate in testing and validation of AI-driven features within the CRM environment.

DevOps

Use Azure DevOps for source control, CI/CD and work-item tracking.

Follow established development, deployment and change-management processes.

Maintain development documentation and ensure adherence to project standards.

Mandatory Requirements