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Short Description: Microsoft Dynamics CRM Functional Lead

• Interact with business functional users and business stakeholders to understand business requirements
• Create Epics, Features, User Stories and Acceptance Criteria when required
• Do a Fit/ Gap analysis of the business requirements and propose solution for the identified gaps
• Prepare wireframes, process flows/maps and presentations around system design
• Create functional solution design to address business, interface, and performance requirements
• Configure D365 CRM product based on requirements
• Conduct end-user and admin training sessions, show and tell sessions and provide tailored demonstrations of the technology solution
• Review of Functional test cases based on acceptance criteria
• Serve as clients’ main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients’ needs and requiremen