REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in business, IT, or related discipline (or equivalent experience).
• Minimum 2 years’ experience with Microsoft Dynamics 365 CRM (Customer Engagement).
• Strong business analysis skills and understanding of sales, marketing, and customer service processes.
• Proven ability to work with technical teams to define and deliver customisations, integrations, and data migration strategies.
• Familiarity with Power Platform (Power Automate, Power Apps) is a plus.
• Excellent communication and stakeholder management skills.
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant Associate) are highly desirable.
• Proven problem-solving ability and adaptability in dynamic environments.

ABOUT THE ROLE

We are seeking a Microsoft Dynamics 365 CRM Functional Consultant to join our growing team in Dublin. This role is ideal for someone passionate about enabling business transformation through CRM technologies. You will work closely with clients to design, configure, and deliver Dynamics 365 Customer Engagement solutions that drive operational excellence and customer value.

KEY RESPONSIBILITIES

• Client Engagement & Requirements Gathering: Collaborate with client stakeholders to understand business needs and translate them into CRM solution requirements.
• Solution Architecture & Design: Design scalable Dynamics 365 solutions, including workflows, business rules, and integrations, aligned with client objectives.
• Configuration & Delivery: Configure CRM modules, entities, dashboards, and reports. Liaise with technical teams for custom development and data migration.
• Training & Change Enablement: Develop training materials and deliver user workshops to support adoption and change management.
• Testing & Quality Assurance: Define and execute test plans, including system and user acceptance testing, ensuring high-quality delivery.
• Project Management Support: Contribute to project planning and delivery using Agile, Waterfall, or Hybrid methodologies.
• Continuous Improvement: Advise clients on CRM enhancements and best practices, leveraging new features and industry trends.
• Support & Troubleshooting: Provide post-implementation support and resolve functional issues as needed.