Microsoft Dynamics CRM Developer

at  Metalworks Institute

Located near Square One in Mississauga, Metalworks Institute is Canada’s largest and most comprehensive applied arts music school. Amongst many accolades, we’ve been recognized twice by our peers in the Canadian music industry as Canadian Music School of the Year. Our biggest point of pride though is the success of our alumni – whether on-stage or behind-the-scenes, our alumni are making their mark on the Canadian and global music industry!
Metalworks Institute is the educational branch of Metalworks, a sister company to the world-famous Metalworks Studios (recording studio), Metalworks Production Group (live event production), and emerging tech start-up SoundsUnite (app-based music education). Metalworks has been a pillar of the Canadian music scene for almost 50 years.
Metalworks Institute offers 12 Diploma and Advanced Diploma Programs across four streams of education: Music Performance, Recorded Music, Live Music, and Music Business. Students can elect to study on campus, online, or a combination of both. We offer various pathways and partnerships with other Canadian post-secondary institutions including Laurier and Yorkville.
We are currently seeking a Microsoft Dynamics CRM Developer to join our team on a contract basis. This role is integral to ensuring the smooth operation of our Microsoft Dynamics database platform. You will be responsible for managing the platform, creating and optimizing queries, and building dashboards that provide actionable insights to support organizational success. This is a hybrid role, requiring a combination of remote and on-site work in Mississauga.

SKILLS/COMPETENCIES/QUALIFICATIONS:

• Minimum 2 years of experience managing Microsoft Dynamics or a similar CRM/database platform.
• Strong knowledge of query design, data visualization, and reporting tools.
• Experience building dashboards in Power BI or equivalent tools is highly desirable.
• Familiarity with database management best practices, data integrity, and security principles.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to explain technical concepts to non-technical stakeholders.
• Ability to work independently, prioritize tasks effectively, and adapt to shifting priorities.
• Proficiency in Microsoft Office 365, particularly Excel.
• Previous experience in the education or music industry is an asset but not required.

• Ensure the efficient and reliable operation of the Microsoft Dynamics platform, including system maintenance and updates.
• Design and build custom queries to support organizational reporting and data needs.
• Develop and maintain dashboards to visualize key performance indicators (KPIs) and other relevant metrics.
• Collaborate with internal teams to gather requirements and provide tailored database solutions that enhance decision-making and operational efficiency.
• Perform data audits and ensure data integrity within the platform.
• Provide training and technical support to staff to maximize effective use of Microsoft Dynamics.
• Troubleshoot and resolve issues related to the database and associated systems.
• Document processes and maintain up-to-date system records and procedures.