REQUIREMENTS

• Minimum of 3 years’ experience in a technical support or project coordination role, ideally involving CRM/CMS platforms
• Strong knowledge of Microsoft Dynamics CRM, including experience with custom-coded components
• Analytical and detail-oriented, with strong problem-solving abilities
• Comfortable managing multiple priorities in a dynamic environment
• Excellent communication and interpersonal skills
• Highly organised with the ability to manage time effectively
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Hands-on experience with Microsoft Dynamics CRM and Kentico CMS
• Familiarity with Power BI and Google Analytics (preferred)
• Experience in project administration and reporting
• Strong data processing and management capabilities

ABOUT THE ROLE

FDM is a global business and technology consultancy seeking a Microsoft Dynamics Technical Support Associate to work for our client within the technology sector. This is initially a 3-month contract with the potential to extend and will be a hybrid role based in London.
Our client is seeking a talented Technical Support Associate to join their dynamics team. This is an exciting opportunity for someone with a strong technical foundation and a curious, analytical mindset. The ideal candidate will be comfortable working in a fast-paced and evolving environment and will thrive in a role that spans both project implementation and operational support.
Initially, you will work closely with the project team to support the development and implementation phases of the CRM/CMS upgrade. Following the system’s launch, you will transition into a key operational role, acting as the main point of contact between the client and its external support partners. You will provide day-to-day support for system users, manage enhancements and reporting requests, and ensure the platform is maintained and refined to meet evolving needs.

RESPONSIBILITIES

• Support project management with administrative tasks, including analysis of time and materials
• Write and manage UAT (User Acceptance Testing) scripts; coordinate testing activities and track defect resolution
• Assist with data cleansing and planning for the migration to Kentico CMS
• Deliver post-launch training and support for internal teams and the client’s members
• Serve as the first line of triage for system queries, minor changes, and reporting requests
• Monitor and manage the support contract budget to ensure efficient resource use
• Maintain and improve existing system functionality with a proactive “gardening” approach
• Assess system build quality and consistency, identifying and escalating areas for improvement