REQUIRED SKILL AND EXPERIENCE:

• Work closely with vendors to resolve user and production issues.
• Participate in operational support and on-call for a large enterprise environment.
• Troubleshoot Microsoft Identity Manager (MIM) on-premises servers and M365 resources.
• Generate operational documentation including change management paperwork.
• Work on multiple operational issues at one time
• Perform other related duties as assigned.
• Provide support for release deployments in a 24x7 operations environment as required.
• Produce technical and operational documentation.

REQUIRED SOFT SKILLS:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Attention to detail and commitment to accuracy.

• Must have experience with MIM 2016 or FIM 2012 R2 Sync, implementation, and management of FIM/MIM identity solutions utilizing Portal.
• 5 years minimum of progressive experience in supporting environments using Microsoft platforms with Active Directory, Exchange, and Office 365.
• Must be able to communicate technical concepts clearly to a wide audience.
• Demonstrate a customer focused attitude.
• 1+ Service Now or equivalent ticketing system experience
• Must be able to communicate technical concepts clearly to a wide audience.
• Experience with creating and leveraging PowerShell scripting and automation.
• ITIL experience (preferred)
• Ability to work in a 24x7 on-call after hour rotation environment.
• Good understanding of change management
• Microsoft Certified Professional certification is a plus.
• Must be amenable to work on a hybrid set-up in Pasay City (Mall of Asia Business Complex)