Microsoft Program Enablement Specialist at AppDirect

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Customer Experience, E-commerce, SaaS, Cross-Functional Collaboration, Data-Driven Decision Making, User-Centric Design, Analytics, Identity Management, Stakeholder Management, SQL, Communication, Retention Improvement, Conversion Optimization, Experimentation, Usability Principles

Industry

IT Services and IT Consulting

Description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link: Spécialiste de la mise en œuvre du programme Microsoft About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. This position is for the ITCloud business unit Servicing Canadian IT professionals and their business customers since 2005, IT Cloud is an authorized Canadian Distributor for Microsoft, Acronis, Bitdefender, AvePoint, BitTitan, Letsignit and NinjaOne. Through our partner channel, we provision Canadian businesses with the most powerful corporate cloud solutions for continuity, cybersecurity and productivity. Highly skilled on both the technical and business sides, our team backs up our partners-resellers with technical, sales, marketing and administrative enablement so they can build a successful business while provisioning their client-base through our simple and secure marketplace. About You You are an experienced product manager passionate about crafting exceptional customer experiences. With expertise in managing large-scale, customer-facing web products, particularly in marketplace, e-commerce, or SaaS settings, you excel in cross-functional collaboration and data-driven decision-making. You have a strong grasp of user-centric design, analytics, and identity management, leading to enhanced user engagement and retention. Your communication skills translate complex ideas into effective solutions, fostering a collaborative and inclusive work environment. What you’ll do and how you’ll have an impact Strategic Leadership: Define and execute the roadmap for end-customer marketplace experiences to make it the most loved place to find, buy, and manage technology products. Customer Engagement Focus: Drive engagement, retention, and cross-sell through continuous UX and workflow improvements across store, account, user assignment, and subscription management experiences. Outcome-Driven Decision Making: Set and track outcome metrics for customer delight, engagement, adoption, retention/return rates, and cross-sell lift. Insight Driven Innovation: Lead customer discovery, funnel analysis, and leverage insights to identify quick win opportunities. Cross-Functional Collaboration: Orchestrate cross-functional launches with product marketing, marketplace experience, and marketplace operations to deliver experiences that win the hearts of customers. Stakeholder Management: Manage stakeholder communication and status; create clear narratives tying work to revenue and customer outcomes. What we’re looking for 2+ years in product management, shipping customer-facing web products at scale; marketplace/e-commerce/SaaS experience preferred. Strong fluency in identity and account concepts (SAML, SCIM) and company/user management flows. Proven track record improving retention, conversion, and cross-sell via data-informed iteration and experimentation. Comfortable with complex, cross-team domains, and stakeholder management. Experience partnering closely with product design, working knowledge of design systems, and usability principles. Analytical skills: SQL or analytics tools proficiency, experimentation design, and KPI ownership. Excellent communication: able to translate customer problems into simple product solutions. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice #li-hybrid

Responsibilities

Define and execute the roadmap for end-customer marketplace experiences, focusing on engagement and retention through UX improvements. Collaborate cross-functionally to deliver customer-centric solutions and manage stakeholder communications effectively.